Company Name: Global Integrated Marketing Communication Group Holdings Limited
Legal Representative: 陶敬宾
Website Name: massmancybergeeks.com
Website URL: https://massmancybergeeks.com
Business Type: Online Retail Store / E-commerce Platform
Products Sold: Physical consumer goods and lifestyle products
Delivery Area: European Economic Area (EEA) and selected international destinations
Payment Methods: Cash on Delivery (primary method), additional payment methods where available
Email Support: info@massmancybergeeks.com
Customer Support Hours: Monday – Friday, 09:00 – 18:00 (CET)
Company Address: RM 01, 15/F, Goldsland Building, 22-26 Minden Avenue, Tsim Sha Tsui, Kowloon, Hong Kong
Country of Registration: Hong Kong
Order Processing Time: 1–2 business days
Return Window: 30 days from delivery
Effective Date: Dec 23, 2025
PRODUCT WARRANTY POLICY
This Warranty Policy explains the legal guarantees and warranty conditions applicable to products purchased through massmancybergeeks.com.
The policy is designed to comply with European consumer protection regulations, including:
• Directive (EU) 2019/771 on certain aspects concerning contracts for the sale of goods
• Directive 2011/83/EU on Consumer Rights
• Applicable national consumer protection legislation within the European Union
Customers purchasing goods through the website benefit from statutory legal guarantees regardless of any additional commercial warranties offered.
Consumers located within the European Union are entitled to a minimum 2-year legal guarantee for goods purchased online.
This legal guarantee ensures that products must:
• Conform to the description provided at the time of purchase
• Be fit for their intended purpose
• Meet reasonable expectations regarding durability and performance
• Match the specifications and characteristics advertised on the website
If a product fails to meet these conditions, it may be considered non-conforming under applicable consumer protection laws.
If a product is found to be defective or does not conform to the contract, customers may be entitled to one of the following remedies:
• Product repair
• Product replacement
• Price reduction
• Refund
The appropriate remedy will depend on the nature of the defect and the circumstances of the case.
Repair or replacement is typically offered as the first solution unless it is impossible or disproportionate.
Customers wishing to make a warranty claim should contact customer support as soon as the defect is discovered.
Warranty requests should include:
• Order number
• Customer name
• Description of the defect
• Photos or videos showing the issue (if applicable)
Warranty claims can be submitted via:
Email: info@massmancybergeeks.com
The support team will review the request and provide instructions for the next steps.
After receiving a warranty claim, the company may:
• Request additional information or evidence
• Ask the customer to return the product for inspection
• Request photographs or documentation of the defect
Once the issue has been verified, the company will determine the appropriate resolution.
Possible resolutions may include:
• Repair of the product
• Replacement with the same or equivalent product
• Partial refund
• Full refund
The warranty does not cover damage caused by circumstances outside normal product use.
Examples of excluded situations include:
• Improper use or handling
• Unauthorized repairs or modifications
• Damage caused by accidents or external factors
• Normal wear and tear
• Failure to follow product instructions
Products damaged due to misuse may not be eligible for warranty remedies.
The warranty period begins on the date the customer receives the product.
Proof of purchase, such as the order confirmation or invoice, may be required to verify eligibility for warranty claims.
Some products may include additional warranties provided by the manufacturer.
These manufacturer warranties may offer extended coverage or additional services.
Such warranties operate independently from the statutory legal guarantee provided under European consumer law.
If a warranty claim is accepted and the defect is confirmed, the company will typically cover the reasonable costs associated with resolving the issue, including:
• Repair services
• Replacement product shipment
• Return shipping for defective items
The specific resolution will depend on the individual case.
This warranty policy does not affect any rights granted to consumers under applicable law.
Where consumer protection laws provide stronger rights than those described in this policy, those legal rights will prevail.
For warranty-related inquiries, customers may contact:
Global Integrated Marketing Communication Group Holdings Limited
Legal Representative: 陶敬宾
Address:
RM 01, 15/F, Goldsland Building 22-26
Minden Avenue
Tsim Sha Tsui, Kowloon
Hong Kong
Hong Kong
Email: info@massmancybergeeks.com
Customer Support Hours:
Monday – Friday
09:00 – 18:00 (CET)