Company Name: Global Integrated Marketing Communication Group Holdings Limited
Legal Representative: 陶敬宾
Website Name: massmancybergeeks.com
Website URL: https://massmancybergeeks.com
Business Type: Online Retail Store / E-commerce Platform
Products Sold: Physical consumer goods and lifestyle products
Delivery Area: European Economic Area (EEA) and selected international destinations
Payment Methods: Cash on Delivery (primary method), additional payment methods where available
Email Support: info@massmancybergeeks.com
Customer Support Hours: Monday – Friday, 09:00 – 18:00 (CET)
Company Address: RM 01, 15/F, Goldsland Building, 22-26 Minden Avenue, Tsim Sha Tsui, Kowloon, Hong Kong
Country of Registration: Hong Kong
Order Processing Time: 1–2 business days
Return Window: 30 days from delivery
Effective Date: Dec 23, 2025
CONTACT AND CUSTOMER SUPPORT POLICY
This Contact and Customer Support Policy outlines how customers can communicate with massmancybergeeks.com, the channels available for assistance, expected response times, and the procedures used for handling inquiries, complaints, and support requests.
Providing transparent and reliable customer support is a core part of our commitment to fair commercial practices and consumer protection in accordance with European e-commerce regulations.
Global Integrated Marketing Communication Group Holdings Limited is committed to providing responsive and professional support to customers who interact with the massmancybergeeks.com platform.
Customer support services are designed to assist with:
• Order inquiries
• Product information requests
• Shipping and delivery questions
• Return and refund requests
• Technical issues related to the website
• Payment inquiries
• Warranty claims
• Customer complaints
The support team aims to provide clear and helpful assistance to ensure a smooth customer experience.
Customers may contact the support team through the following official communication channels.
Email Support
Primary contact method:
Email: info@massmancybergeeks.com
Customers are encouraged to include relevant order information when submitting inquiries to facilitate faster resolution.
For order-related requests, customers should provide:
• Order number
• Name used during checkout
• Email address used for the purchase
• Description of the issue or request
Telephone Support
Customers may contact customer service by phone for urgent inquiries.
Telephone support availability may vary depending on regional call accessibility and support queue volumes.
Customer support is available during the following hours:
Monday – Friday
09:00 – 18:00 (Central European Time)
Support requests submitted outside these hours will be handled during the next business day.
Public holidays and exceptional circumstances may affect response times.
The support team aims to respond to customer inquiries within the following timeframes:
• Email inquiries: typically within 24–48 hours
• Order issues: within 1–2 business days
• Return and refund requests: within 2–3 business days
• Technical website issues: within 1–3 business days
Complex issues may require additional investigation time.
Customers will be informed if extended processing time is necessary.
Customers seeking assistance with an existing order should include the following information in their message:
• Order number
• Delivery address used for the order
• Product name or description
• Detailed explanation of the issue
Providing accurate information helps the support team resolve the request more efficiently.
Customers who are dissatisfied with a product or service may submit a complaint through the official support channels.
Complaints will be reviewed in accordance with internal customer service procedures.
The complaint handling process generally includes:
Receipt of the complaint
Verification of the order or issue
Investigation by the support team
Response and resolution proposal
The company strives to resolve complaints fairly and promptly.
If a customer believes their issue has not been adequately resolved, the matter may be escalated to a higher-level review within the company.
Escalation requests should include:
• Original support ticket reference
• Order number
• Detailed explanation of the concern
The company will review escalated cases carefully to ensure appropriate resolution.
Consumers located within the European Union may also seek dispute resolution through the European Commission Online Dispute Resolution (ODR) platform.
This platform allows consumers and businesses to resolve disputes related to online purchases without resorting to court proceedings.
Customers may access the ODR platform through the official European Commission website.
The company is committed to cooperating with legitimate dispute resolution procedures where required.
To ensure efficient and respectful communication, customers are encouraged to:
• Provide accurate information regarding their inquiry
• Maintain respectful communication with support staff
• Allow reasonable time for investigation of complex issues
Abusive, threatening, or inappropriate communication may result in restrictions on support interactions.
Technical assistance may be provided for issues related to:
• Website accessibility
• Checkout problems
• Order submission errors
• Account access issues
Customers experiencing technical problems should provide:
• Description of the issue
• Device and browser used
• Screenshots where possible
This information helps the technical team identify and resolve issues more efficiently.
Customers requesting assistance with returns or refunds should refer to the Return and Refund Policy available on the website.
Return requests should include:
• Order number
• Product name
• Reason for return
• Photos if the product is defective
Customer support will provide instructions for completing the return process.
All customer communications are handled in accordance with applicable data protection laws, including Regulation (EU) 2016/679 (GDPR) where applicable.
Personal data collected through support interactions may include:
• Contact information
• Order details
• Correspondence records
Such data is used solely for the purpose of resolving customer inquiries and improving service quality.
This Contact and Customer Support Policy may be updated periodically to reflect operational changes, regulatory requirements, or improvements in support procedures.
The updated version will be published on the website with the revised effective date.
Customers are encouraged to review the policy periodically.
For all customer service inquiries, please contact:
Global Integrated Marketing Communication Group Holdings Limited
Legal Representative: 陶敬宾
Address:
RM 01, 15/F, Goldsland Building 22-26
Minden Avenue
Tsim Sha Tsui, Kowloon
Hong Kong
Hong Kong
Email: info@massmancybergeeks.com
Customer Support Hours:
Monday – Friday
09:00 – 18:00 (CET)