Company Name: Global Integrated Marketing Communication Group Holdings Limited
Legal Representative: 陶敬宾
Website Name: massmancybergeeks.com
Website URL: https://massmancybergeeks.com
Business Type: Online Retail Store / E-commerce Platform
Products Sold: Physical consumer goods and lifestyle products
Delivery Area: European Economic Area (EEA) and selected international destinations
Payment Methods: Cash on Delivery (primary method), additional payment methods where available
Email Support: info@massmancybergeeks.com
Customer Support Hours: Monday – Friday, 09:00 – 18:00 (CET)
Company Address: RM 01, 15/F, Goldsland Building, 22-26 Minden Avenue, Tsim Sha Tsui, Kowloon, Hong Kong
Country of Registration: Hong Kong
Order Processing Time: 1–2 business days
Return Window: 30 days from delivery
Effective Date: Dec 23, 2025
ORDER CANCELLATION POLICY
This Order Cancellation Policy explains how customers may cancel orders placed through massmancybergeeks.com and the conditions under which cancellations are accepted.
The policy is designed to comply with Directive 2011/83/EU on Consumer Rights, which regulates distance contracts within the European Union.
Customers may cancel an order before it has been processed and dispatched.
Cancellation requests should be submitted as soon as possible after placing the order.
To request cancellation, customers should contact:
Email: info@massmancybergeeks.com
The request must include:
• Order number
• Customer name
• Delivery address used for the order
If the order has not yet entered the shipping process, the cancellation will normally be approved.
If an order has already been shipped, cancellation may no longer be possible.
In this case, customers may still exercise their right of withdrawal after receiving the product in accordance with the Return and Refund Policy.
Customers must wait until the product is delivered and then initiate a return request.
For Cash on Delivery orders, cancellation before shipment does not incur any payment obligation.
However, customers are expected to cancel orders responsibly.
Repeated cancellations or refusal of deliveries may result in restrictions on future purchases.
The company reserves the right to cancel orders under certain circumstances.
These situations may include:
• Product unavailability
• Pricing errors
• Suspected fraudulent activity
• Incomplete or incorrect delivery information
• Technical errors during order processing
If an order is cancelled by the company, customers will be notified promptly.
Customers wishing to modify their order should contact customer support immediately after placing the order.
Modifications may include:
• Address corrections
• Quantity adjustments
• Product replacements
Once the order has been processed or dispatched, modifications may not be possible.
For order cancellation requests or inquiries, customers may contact:
Global Integrated Marketing Communication Group Holdings Limited
Legal Representative: 陶敬宾
Address:
RM 01, 15/F, Goldsland Building 22-26
Minden Avenue
Tsim Sha Tsui, Kowloon
Hong Kong
Hong Kong
Email: info@massmancybergeeks.com
Customer Support Hours:
Monday – Friday
09:00 – 18:00 (CET)