Company Name: Global Integrated Marketing Communication Group Holdings Limited
Legal Representative: 陶敬宾
Website Name: massmancybergeeks.com
Website URL: https://massmancybergeeks.com
Business Type: Online Retail Store / E-commerce Platform
Products Sold: Physical consumer goods and lifestyle products
Delivery Area: European Economic Area (EEA) and selected international destinations
Payment Methods: Cash on Delivery (primary method), additional payment methods where available
Email Support: info@massmancybergeeks.com
Customer Support Hours: Monday – Friday, 09:00 – 18:00 (CET)
Company Address: RM 01, 15/F, Goldsland Building, 22-26 Minden Avenue, Tsim Sha Tsui, Kowloon, Hong Kong
Country of Registration: Hong Kong
Order Processing Time: 1–2 business days
Return Window: 30 days from delivery
Effective Date: Dec 23, 2025
RETURN AND REFUND POLICY
This Return and Refund Policy describes the rights and procedures applicable when customers return products purchased from massmancybergeeks.com.
The policy complies with applicable European consumer protection legislation, including:
• Directive 2011/83/EU on Consumer Rights
• Directive (EU) 2019/771 on the sale of goods
• Applicable national consumer protection laws within the European Union
Customers purchasing products through the website benefit from statutory consumer protection rights in addition to the policies described below.
Customers located within the European Union have the legal right to withdraw from a distance purchase contract without providing a reason.
The withdrawal period is:
14 days from the date the customer receives the product.
To exercise the right of withdrawal, the customer must notify the company within the 14-day period by contacting customer support at:
The notification must clearly state the customer’s intention to withdraw from the purchase.
Once the withdrawal request is accepted, the customer must return the product in accordance with the return instructions provided by customer support.
In addition to the statutory 14-day withdrawal right, massmancybergeeks.com offers an extended return window of 30 days from the date of delivery.
This extended return policy is provided as a voluntary commercial benefit to customers and does not affect statutory consumer rights.
Customers may request a return during the 30-day period provided the product meets the return conditions outlined below.
Products returned to massmancybergeeks.com must meet the following conditions:
• The product must be unused
• The product must be returned in its original packaging
• All accessories, manuals, and components must be included
• The product must not show signs of excessive wear or misuse
• The product must be packaged securely to prevent damage during transport
Products that do not meet these conditions may not be eligible for a full refund.
To initiate a return, customers must contact customer support and provide the following information:
• Order number
• Customer name used for the order
• Description of the reason for the return
• Photos of the product if the item is defective or damaged
Customer support will provide detailed instructions for returning the product.
Customers must not return items without prior authorization from customer support.
Unauthorized returns may not be accepted.
Unless the product is defective or damaged, customers are responsible for the cost of return shipping.
Return shipping costs may vary depending on:
• Customer location
• Shipping carrier
• Product weight and size
Customers are advised to use a tracked shipping service when returning products.
The company is not responsible for return shipments lost during transport.
Once the returned product has been received and inspected, the company will process the refund.
Refunds are typically issued within:
5–10 business days after the returned product is received and approved.
The company reserves the right to inspect returned products before approving refunds.
Refunds are issued using the same payment method used for the original purchase whenever possible.
For Cash on Delivery orders, refunds may be processed using one of the following methods:
• Bank transfer
• Alternative payment method agreed with the customer
• Store credit where applicable
Customers may be required to provide bank details for refund processing.
If customers receive a product that is defective, damaged, or incorrect, they may request an exchange.
Exchange requests must be submitted within the return window.
The company will evaluate the request and may offer:
• Product replacement
• Exchange for another product of equal value
• Refund if replacement is not available
Replacement shipments are typically processed after the returned product is received or verified.
Customers who receive defective or damaged products must contact customer support as soon as possible.
The request should include:
• Order number
• Description of the issue
• Photographic evidence of the defect or damage
Once verified, the company may offer:
• Replacement product
• Refund
• Partial compensation depending on the situation
Return shipping costs for defective products are typically covered by the company.
Certain products may not be eligible for return due to hygiene or safety reasons.
Examples may include:
• Personal care products that have been opened
• Products with sealed packaging that has been broken
• Items that have been used or modified by the customer
These restrictions comply with Article 16 of Directive 2011/83/EU, which allows exemptions from the right of withdrawal for specific categories of goods.
If a refund has not been received within the expected timeframe, customers should first verify:
• Bank processing times
• Payment provider processing delays
If the refund is still not visible after a reasonable period, customers should contact support for assistance.
Consumers within the European Union benefit from statutory warranty rights under Directive (EU) 2019/771 on the sale of goods.
This legislation provides a minimum 2-year legal guarantee for products that are defective or not in conformity with the contract.
If a product fails to meet legal conformity requirements, customers may be entitled to:
• Repair
• Replacement
• Price reduction
• Refund
These rights apply independently of the voluntary return policy described in this document.
The company reserves the right to refuse returns or refunds in cases where there is evidence of abuse of the return policy.
Examples may include:
• Excessive return activity
• Returning used or intentionally damaged items
• Fraudulent claims
Such measures are necessary to protect the integrity of the service.
For all return and refund inquiries, customers may contact:
Global Integrated Marketing Communication Group Holdings Limited
Legal Representative: 陶敬宾
Address:
RM 01, 15/F, Goldsland Building 22-26
Minden Avenue
Tsim Sha Tsui, Kowloon
Hong Kong
Hong Kong
Email: info@massmancybergeeks.com
Customer Support Hours:
Monday – Friday
09:00 – 18:00 (CET)